Delivery & Pickup
Most ArcardeMall orders are delivered by independent boda-boda riders working in and around Luweero. You always see the fare before you confirm.
1. Your delivery options
- Boda-boda delivery — a rider collects from the vendor and brings the order to your address. Same day where the rider covers your zone.
- Pickup point — collect from an agreed trading centre or shop at your convenience, usually cheaper than door delivery.
- Vendor collection — collect directly from the vendor’s premises, free.
2. What a delivery costs
Riders set their own fares — a base fare plus a distance or zone component, and occasionally a surcharge at busy times or in bad weather. ArcardeMall adds a small commission, which is already included in the quote. The full total, goods plus fare, is shown before you confirm and never increases afterwards.
3. Delivery windows
| Where | Typical time |
|---|---|
| Luweero town | Same day, often within a few hours |
| Luweero District, outside town | Same day to next day |
| Neighbouring districts | 1–3 days |
| Harvest lots and bulk produce | Arranged with the farmer per lot |
4. The handover code
When your order is dispatched you receive a handover code. Give it to the rider only once the order is in your hands. The code is what confirms delivery and what releases the vendor’s money out of escrow — so never share it in advance, and never with anyone who has not physically handed you the goods.
5. Cash on delivery
Where a vendor offers it, you pay the rider in cash at handover. Please have the exact amount: riders carry little change. Cash orders are still covered by buyer protection.
6. If nobody is there
The rider will call the number on the order and wait up to 15 minutes. After that the order returns to the vendor or the nearest pickup point, and a second attempt is charged as a new fare. Please keep your phone reachable during the delivery window.
7. Damage and loss in transit
If an order arrives damaged, photograph it before accepting where you can, and raise a claim within the deadlines in Returns & refunds. Orders lost in transit are refunded in full, including the fare.
8. What riders will not carry
Riders may refuse anything unsafe or unlawful to transport by motorcycle: live animals, flammable liquids, oversized loads, and anything prohibited under our terms.
9. Questions about a delivery
Message the rider from the order screen, or write to info@omeganodes.ai with your order number.