Help centre
Start here. Most things resolve from the order or the dashboard; where they do not, this says who to tell and what to include.
1. An order has not arrived
Check the order in your dashboard first — it shows whether a rider has collected it. If it is marked collected and has not reached you, message us on WhatsApp with the order number. Do not give out your delivery code until you have the goods.
2. The item is wrong, damaged or not as described
Raise it from the order itself, which attaches the record needed to act on it. The deadlines and what qualifies are in returns and refunds.
3. I cannot sign in
Use forgot your password, or sign in with your phone number if the number is on the account. If neither works, the account may be using an address you no longer read — write to info@omeganodes.ai from any address and we will help you prove ownership.
4. I want to sell
Start at open a store. What it costs is on pricing, and the commission depends on the settlement tier you choose rather than the plan.
5. I want to ride
Register an account, then apply from the rider dashboard. You need a motorcycle, a phone and a mobile-money number to be paid to.
6. I want my data, or I want my account gone
Both are self-service and immediate, in your dashboard. What deletion keeps and what it removes is set out in your data rights.
7. Something on the site is broken
Tell us what you were doing and what happened, on WhatsApp or by email. If you can, include the request id shown on the error page — it points us at the exact request in the logs.